Scheduling an appointment

• To schedule a new patient consultation with Dr. Jeyarajah or Dr. Osman, please call our office directly at 469-204-5620 and ask to speak to our New Patient Coordinator.
• If you are being referred by a physician, please make sure you have the physician’s name and phone number so that we may contact their office directly to have your medical records faxed over.
• If you are a self referral, please obtain copies of your latest laboratory results, radiology reports, pathology results, and any office notes from your last doctor’s visit. Please fax these medical records directly to the office at 469-204-5626 or when you schedule your appointment, please advise the office that you will be bringing your records with you to your first visit.

What you need to bring

• All new patients will need to bring a copy of their disc from your last CT and/or MRI. This is very important for the doctor’s to view your images while you are in the office so that they may offer you the best possible options for your care. You may obtain a copy of the disc by contacting the office/hospital where you had the scan performed and requesting a copy of the disc to be picked up before you come in for your visit. We advise that you do not request the disc to be mailed to the office as we do not always receive the disc before your initial visit.
• Please bring your disc along with your current insurance card and driver’s license or picture ID. If your insurance is a HMO, please contact your Primary Care Physician (PCP) and request an authorization and referral to be faxed to our office prior to your visit. Please be aware that if your insurance requires an authorization and this is not obtained before your visit, this could postpone your initial visit with our office. If you have any questions regarding your insurance, please call your insurance directly to ensure our providers are in-network with your insurance. Be prepared to make any co-payments or patient portions at the time of check-in.
• After your initial appointment is set up, you will be given password protected access to our patient portal. In order to save time on the day of your appointment, please fill out your new patient paperwork online through the portal. This allows our office to reduce the amount of time you will have to wait before your appointment.
• If you prefer not to use the portal, please print out the paperwork by clicking the blue “New Patient Paperwork” link above or here and fill out the paperwork before you check in for your appointment. You can give this paperwork to our front office staff when you check in for your appointment.
• If you choose to fill out your new patient paperwork upon arrival for your visit, it is recommended that you arrive 30 minutes prior to your scheduled appointment to allow ample time for the paperwork to be completed and processed.
• Besides your medical and surgical history, we do ask you provide our office with a list of your medications with dosage or bring your medication bottles to your visit, pharmacy phone number, and a list of any doctors participating in your care along with their phone numbers. These doctors could include your Primary Care Physician (PCP), Cardiologist (heart), Pulmonologist (lung), Gastroenterologist (GI), Oncologist, and etc. To better serve you in the future, please provide all the doctor’s full name and contact number in case your TSC physician needs to contact any of your doctor’s directly.

Parking

• Parking is located on the side on the Methodist Richardson Cancer Center or behind the Physician Office Building.

What to expect

• Our average office wait time is up to 15 minutes but please keep in mind that there are times that our office is busier than normal depending on how many patients need to be seen sooner because of their specific diagnosis. Our doctors want to ensure that every patient and their family has all of their questions answered as every patient deserves our complete attention. Thank you in advance for your understanding.
• Expect your first office visit to last at least an hour once you are triaged and set up in a patient exam room. The Medical Assistants will get your current weight, blood pressure, and temperature while also entering your past medical history, past surgical history, medications, and allergies. Depending on your physician, a surgical resident or surgical fellow may come to speak with you after you have given your information to the Medical Assistant. The surgical resident or fellow will review your health information while the doctor is viewing your current disc containing images from your latest CT and/or MRI. After the surgeon speaks with you, if you need more tests ordered or may need to be referred to an outside physician for surgery clearance, the Medical Assistants will provide you with this information and will call you the following day with your appointment times. If you are referred to an outside physician, please remember that we will fax the referral directly to their office and their office will call you to set up an appointment. When you and the surgeon decide to proceed with surgery, the risks and benefits of your surgery will be discussed in detail and the Surgery Coordinator will give you a date for your surgery along with pre-operative instructions.
• If you have any questions or concerns, please feel free to call our office directly and we would be glad to help!