FAQ - Frequently Asked Questions

The most common polices we accept are:

  • Aetna
  • BCBS
  • Cigna
  • Healthsmart-HTHN
  • Humana Gold Plus Medicare Advantage,
  • Medicare, Medicaid,
  • Tricare,
  • United Healthcare
  • United Healthcare AARP Medicare Complete

You may always call the customer service line on the back of your insurance card so that you can ask your insurance directly.

Your insurance benefits will be verified before you are seen by the physician.

Most insurance plans require patients to pay a co-payment or deductible. These payments are due at the time of your visit. The amount depends on your contract with your insurance company. We accept cash, personal checks, and credit cards (Discover, Mastercard, and Visa).
Our physicians are considered as specialists which sometimes requires a higher office copay.

Always bring your current insurance card, as well as your ID or drivers license. In addition, please bring any relevant scans or images the doctor may need. Please contact us by phone if you need any further clarification.

Yes, we are happy to accept patients who would like to pay out of pocket.

We require the patient cancelling the appointment to notify us at least 24 hours in advance with a phone call to our office.

Questions regarding any scheduling conflicts for your surgery or questions regarding your pre-op instructions should be directed to our Surgery Coordinator, Yarely at 972.619.3500, extension 7017.

Patients that have insurance which is “in network” do not need a referral. Conversely, if your insurance is “out of network” will be required to obtain a referral from their physician before they can be scheduled for an appointment.

Our office would be happy to fill out your FMLA/disability paperwork. After you have made your $40.00 processing fee payment, our lead Medical Office Assistant will then complete and fax back the appropriate documents within 5 to 7 business days.

Yes, some HMO’s require a written or verbal PCP referral and/or authorization. Please contact your PCP directly to ask that they start a referral with your insurance.

Trinity Surgical Consultants only performs surgery at Methodist Richardson Medical Center.

At this time, our office is only located in Richardson at Methodist Richardson Cancer Center.